User Agreement and Privacy Policy
Your engagement with UAE Water Delivery signifies your acceptance of the stipulations outlined in this comprehensive User Agreement and Privacy Policy. This document is crafted to elucidate the operational terms for utilizing our digital storefront, encompassing aspects such as product delivery, transaction processing, our policy on merchandise returns, and our unwavering dedication to safeguarding your personal data, implementing robust data protection protocols, and managing cookie technologies. We strongly advise a thorough review of these provisions. Should you find any part of these terms unacceptable, we request that you refrain from accessing or utilizing our platform.
This Agreement becomes effective on 2025-10-31. Be advised that these terms are subject to amendments and updates periodically. It remains your sole responsibility to regularly consult this document to stay informed of any alterations. Your ongoing interaction with our services will be interpreted as an acknowledgment and acceptance of any revisions made.
General Terms and Conditions
Access to and utilization of our web platform are offered strictly on an 'as-is' and 'as-available' foundation. While our digital retail platform strives diligently to present precise product details, facilitate prompt delivery, and ensure secure transaction processing, we cannot warrant an entirely faultless, continuous, or absolutely secure online experience at all times. By engaging with this website, you explicitly concur that UAE Water Delivery and its affiliated entities shall not be held accountable for any losses or harm incurred through your engagement with our offerings.
The entirety of the content showcased on this site, including but not limited to product specifications, pricing data, and other pertinent information, is presented solely for general guidance. Despite our concerted efforts to maintain accuracy and currency, occasional inaccuracies or oversights in pricing or product descriptions are possible. Should such a discrepancy arise, UAE Water Delivery retains the unequivocal right to rectify any errors, adjust prices, or annul orders as deemed appropriate.
Your continued interaction with this website serves as an affirmation that you possess the requisite legal capacity to enter into purchase agreements and that your participation in electronic commerce through our platform does not infringe upon any applicable local statutes or regulations.
Shipping Policy
Our logistical framework is established to facilitate efficient and dependable delivery directly to the address you specify. We collaborate with a selection of reputable regional postal and courier services, including but not limited to Emirates Post and Aramex, to guarantee the safe transit and arrival of your purchases.
A baseline shipping charge of 10.00, denominated in the local currency, is applied. The final shipping cost is subject to variation depending on factors such as the delivery location, the aggregate weight and size of your selected items, and the specific delivery option chosen. A detailed breakdown of all relevant charges will be transparently displayed during the checkout process, prior to final order confirmation.
Upon successful order confirmation, processing typically occurs within a 48-hour window. Anticipated delivery durations generally range from 3 to 7 working days. Should any unforeseen events or logistical challenges cause a delay, we pledge to communicate promptly with you using the contact information furnished at the time of purchase.
Failed delivery attempts attributable to erroneous or incomplete address details supplied by the customer may lead to supplementary shipping fees and potential postponements in delivery. It is therefore crucial to verify the accuracy and completeness of your shipping information.
Payment Policy
To ensure the security of your transactions, all payments for orders are processed through advanced, industry-leading payment gateways. We accommodate major and debit cards, alongside various alternative payment solutions offered by accredited third-party providers. Every transaction is safeguarded by encryption and executed in strict adherence to current industry benchmarks, thereby preserving the confidentiality of your financial details.
The final sum displayed at checkout will comprise the price of the goods, any relevant taxes, shipping expenses, and any other supplementary costs. All financial transactions are conducted in the local currency. Customers utilizing international payment cards should be aware that prevailing exchange rates may be applied.
Certain third-party payment processors might introduce supplementary validation or authentication procedures, mandated either by regional legal frameworks or their own corporate policies. Your confirmation of payment signifies your agreement to undergo any such requisite additional steps as an integral component of your transaction.
Return Policy
Our aim is to deliver products that meet your full satisfaction. Should your purchase not meet your expectations, kindly consult the following guidelines regarding returns. You are entitled to initiate a return request within 14 calendar days following the receipt of your order, in accordance with local consumer protection statutes. This specified period represents the maximum legal timeframe for returns.
For the facilitation of a return, please reach out to our customer service department via info@dubaiwaterdelivery.com or +971 4 287 5798, providing your order information. Returned merchandise must be presented in its original packaging, complete with all labels, supplementary items, and documentation. Items exhibiting evidence of use, damage, or substantial wear might incur a reduced reimbursement or be deemed ineligible for return altogether.
Upon approval of your return request, comprehensive instructions for sending the item back will be supplied. You may be responsible for the shipping costs associated with the return, except in cases where the return is necessitated by our error or a faulty product. Reimbursements will be issued exclusively to the original payment method utilized for the purchase. Kindly anticipate a period of 7 to 10 business days for the refund to appear in your account subsequent to our reception of the returned goods.
For product exchanges, any variances in pricing, supplementary delivery charges, or other associated fees will be adjusted as appropriate. We advise you to keep all purchase receipts and shipping records until the return or exchange procedure has been fully concluded.
Privacy and Data Protection
At UAE Water Delivery, the security of your personal data holds paramount significance. This segment details our methodologies for the acquisition, utilization, retention, and protection of your information, all in strict adherence to the data protection legislation enforced within this jurisdiction. We implement rigorous measures to uphold your privacy rights and maintain the integrity of your data.
Information gathered through your interaction with our website encompasses, but is not restricted to, your full name, physical address, contact numbers, email address, delivery specifics, and payment credentials. Additionally, we accumulate anonymous data, such as website usage metrics and cookie-related information, to refine and customize your overall shopping journey.
Every piece of personal data is housed on fortified servers, protected by advanced encryption methods. Your data is retained only for the duration essential to accomplish its intended collection purposes, or as mandated by legal obligations. You possess the prerogative to solicit a copy of the personal information we hold concerning you, and to request its amendment or erasure. Such requests should be forwarded to our designated data protection officer at info@dubaiwaterdelivery.com.
We guarantee that your data will not be marketed, rented, or divulged to external parties without your express authorization, unless compelled by legal imperatives. Furthermore, we conduct continuous security evaluations and vulnerability assessments to mitigate the risk of data compromise or unauthorized entry. In the unfortunate event of a data security incident, impacted users will receive timely notification as stipulated by regional statutes.
Your continued engagement with our website constitutes your explicit agreement to the collection and processing of your information as delineated within this policy. For any questions or apprehensions pertaining to the handling of your data, we encourage you to reach out to our specialized support team, who will gladly assist you.
Data Retention, Deletion, and Security Measures
Our methodology towards data security is holistic and robust. Personal identifying information is safeguarded rigorously through stringent access protocols and advanced cryptographic techniques. We retain your data only for the period essential for delivering our services, resolving your inquiries, or fulfilling our statutory duties.
Pursuant to the relevant data protection statutes, you are vested with the following rights:
- Seek disclosure of the personal information we maintain concerning you;
- Demand rectification of any inaccurate or obsolete data;
- Require the erasure of your personal records, contingent upon specific legal prerequisites;
- Obtain a transferable copy of your personal data in a standardized, digital format;
- Contest or limit the processing activities performed on your personal data;
- Revoke your prior consent for any data processing operations, where such consent formed the legal basis.
Requests for data removal or amendment will undergo evaluation and be acted upon within a reasonable period, as prescribed by regional consumer protection legislation. For all inquiries related to data or requests for deletion, please contact us utilizing the following information: Address: 16 11a St, Al Mizhar Second, Al Mizhar, Dubai, UAE | WDC LLC., Phone: +971 4 287 5798, Email: info@dubaiwaterdelivery.com.
Our security protocols are subject to continuous review and enhancement, aimed at shielding your personal details from unauthorized acquisition, dissemination, modification, or obliteration. These measures align with contemporary industry best practices and incorporate routine software patches, robust network defense mechanisms, and comprehensive staff education.
Should a security breach occur, however improbable, we are dedicated to undertaking immediate corrective steps, notifying all affected individuals, and collaborating fully with pertinent regulatory bodies to minimize any adverse consequences.
Customer Responsibilities and Conduct
While we implement comprehensive safeguards for your data and strive for a seamless shopping journey, certain obligations also rest with you. It is essential that you furnish precise, thorough, and up-to-date information when establishing your account or submitting orders. The provision of false data or engagement in deceptive practices could lead to the temporary suspension or permanent closure of your account.
You bear the sole responsibility for preserving the secrecy of your access credentials. In the event you suspect any unauthorized activity on your account, you must alert us without delay via our designated communication channels. Furthermore, you commit to refraining from any actions that could compromise our website, violate our intellectual property, or impede the functionality of our services.
Limitations and Liability
UAE Water Delivery endeavors to provide dependable and secure services; nonetheless, we cannot assure an unbroken service continuum nor accept liability for any direct, indirect, incidental, punitive, or resultant damages stemming from or associated with your utilization of our website or any transactions conducted therein. This encompasses, but is not limited to, data loss, revenue depletion, or harm resulting from system malfunctions, illicit access, or other unforeseen occurrences.
Under no circumstances will UAE Water Delivery’s liability for any damages surpass the financial sum you remitted for the specific transaction under dispute, with the exception of situations where legal mandates preclude the exclusion of liability.
Dispute Resolution and Governing Law
All disagreements originating from or related to these Terms or your engagement with our website shall initially be addressed through good-faith negotiation aimed at an amicable resolution. If such a resolution proves unattainable, disputes will then proceed to arbitration, consistent with the predominant laws and regulations of the region. The arbitration proceedings will be conducted in English and take place at a location mutually assented to by the parties.
The interpretation and governance of these Terms shall be exclusively subject to the statutes and ordinances effective within the specified region, without regard to any principles of conflict of laws that might otherwise mandate the application of foreign legal frameworks.
Final Remarks
Your interaction with UAE Water Delivery serves as an affirmation that you have thoroughly reviewed, comprehended, and consent to abide by this User Agreement and Privacy Policy. We maintain the prerogative to modify these terms at any juncture, and it is incumbent upon you to regularly examine them for updates. Your uninterrupted use of our services subsequent to any revisions will be construed as your acceptance of those alterations.
Should you possess any additional inquiries or concerns pertaining to any element of these Terms, please do not hesitate to contact our customer support department at info@dubaiwaterdelivery.com. We express our gratitude for your selection of UAE Water Delivery and eagerly anticipate the opportunity to assist you.