At UAE Water Delivery, we prioritize customer satisfaction, which is why we have established clear and equitable procedures for product returns and exchanges. This comprehensive Return and Exchange Policy details the stipulations under which items acquired from our digital storefront may be returned or swapped. We strongly advise all patrons to meticulously review these provisions before finalizing any purchase, ensuring a full understanding of their entitlements and obligations. This policy adheres to all pertinent consumer protection statutes applicable within the Middle East region, upholding principles of privacy and data security.
Policy Applicability
This document's guidelines are exclusively relevant to merchandise procured directly from UAE Water Delivery's official online platform. Purchases made through third-party vendors, alternative retailers, or other marketplaces are not covered by the scope of this policy. Reimbursements, returns, and exchanges are contingent upon the criteria elaborated herein and will only be processed following a thorough product inspection and confirmation of eligibility.
Eligibility Criteria for Returns and Exchanges
Customers are entitled to request a return or exchange provided the following conditions are met:
- The item must be in an unused, unworn state, enclosed in its original packaging, complete with all accompanying accessories, instructional manuals, and any complimentary gifts.
- The formal request for a return or exchange must be submitted within 14 calendar days commencing from the delivery date.
- A valid record of purchase, such as an invoice or order confirmation, must accompany the return request.
- The product must exhibit no indications of damage resulting from improper handling, neglect, or unauthorized alterations.
- For items such as cosmetics, personal hygiene products, and health-related devices, the original hygienic seal must remain intact and unbroken.
Requests for returns or exchanges initiated beyond the 14-day period will generally not be accommodated, except in cases where the product is deemed defective as outlined in the subsequent section.
Faulty or Compromised Merchandise
Should an item arrive in a defective, damaged condition, or significantly deviate from its description at the point of sale, customers are required to inform UAE Water Delivery within 7 calendar days of receiving the delivery. Successful claims necessitate the provision of photographic evidence or other corroborating documentation verifying the defect or damage.
Upon validating the claim, UAE Water Delivery retains the discretion to:
- Issue a complete monetary refund.
- Arrange for a replacement or exchange with an identical item.
- Provide store , subject to mutual agreement with the customer.
Initiating a Return or Exchange
To begin the return or exchange procedure, customers should reach out to our dedicated customer support team via the established communication channels within the designated timeframe. Following approval, customers will be furnished with detailed instructions on how to securely send back the product.
Customers bear the responsibility for ensuring the product is returned in its original state and packaging, including adequate protective measures to prevent transit damage. UAE Water Delivery advises utilizing a shipping service that offers tracking for all returned items.
Returns submitted without prior authorization or those failing to meet the stipulated conditions will face rejection or be sent back to the originator.
Reimbursement Procedures and Timeframes
Once the returned merchandise is received, thoroughly inspected, and its eligibility confirmed, refunds will be processed within 14 business days. Refunds will typically be disbursed through the original payment method whenever feasible. Should this not be possible, an alternative reimbursement approach will be discussed and agreed upon with the customer.
Kindly observe the following:
- The actual appearance of the refund in your account may require additional time, contingent on the policies of your specific payment provider or financial institution.
- Shipping charges are generally non-refundable, unless the return is a direct consequence of an error on UAE Water Delivery’s part, such as dispatching an incorrect item or a defective product.
Items Excluded from Returns
Certain categories of products are exempt from our return and exchange policy due to considerations of hygiene, safety, or legal mandates. These non-returnable items encompass, but are not restricted to:
- Goods susceptible to spoilage, such as fresh food items or floral arrangements.
- Personal care products, including cosmetics, skincare preparations, and body lotions, once their seals have been broken.
- Products that have been custom-made or personalized specifically to the customer's unique specifications or engraved.
- Digital products, software, and downloadable content after they have been accessed or downloaded.
- Gift cards and promotional vouchers issued by UAE Water Delivery.
- Any products where the safety seals or original packaging have been compromised.
Customers are encouraged to verify the return eligibility of products prior to purchase to prevent any misunderstandings.
Data Privacy During Return Operations
In the course of managing returns, UAE Water Delivery strictly adheres to all pertinent data protection and privacy legislation within the Middle East region. Any customer information gathered during the return and exchange procedures will be utilized solely for the purposes of verifying transaction specifics, processing refunds or exchanges, and relaying essential updates.
We refrain from disclosing personal data to third parties without explicit customer consent, except where legally mandated or when necessary to efficiently finalize the return process (e.g., sharing data with shipping carriers). All handling of returned products is executed with paramount attention to confidentiality and security, thereby safeguarding customers' rights.
Overarching Conditions
UAE Water Delivery maintains the prerogative to revise or update this Return and Exchange Policy at any given time without prior notification. Such modifications will become effective immediately upon their publication on our website, within the policy section identified by 2025-10-30.
By proceeding with a purchase from our store, customers acknowledge and consent to abide by this policy, accepting that non-compliance with its provisions may lead to the denial of returns, refunds, or exchanges.
In every instance, UAE Water Delivery strives to resolve any disagreements amicably and urges customers to promptly contact our support team with any inquiries or concerns related to returns.