Privacy Policy

This document outlines the privacy practices of UAE Water Delivery. We are dedicated to safeguarding your personal data and ensuring its confidentiality in compliance with all relevant legal frameworks. This Privacy Policy provides a comprehensive overview of the data we gather from you during your interactions with our website and services, our methods for utilizing and securing this information, your entitlements concerning your personal data, and the options you have concerning the deployment of cookies and analogous tracking mechanisms. We strongly advise you to review this policy thoroughly to gain a complete understanding of our data handling procedures.

Your engagement with or utilization of our online platform signifies your acceptance of this Privacy Policy and your agreement to the practices detailed within. Should you disagree with any aspect of our policies, we request that you refrain from using our services. This policy may undergo periodic updates, with any modifications becoming effective upon their publication on our website, accompanied by a revised effective date of 2025-10-28.

Information Collection

In the course of providing our services, we gather several categories of information. These include:

  • Personally Identifiable Information: This encompasses details such as your full name, email address, physical mailing address, contact telephone number (+971 4 287 5798), and other related particulars. Such personal data is collected for essential functions like processing transactions, offering client assistance, and delivering notifications about our offerings.
  • Financial Transaction Data: For any purchases made, we collect monetary details including or debit card numbers, bank account specifics, and associated billing addresses. It is important to note that all financial processing is managed by secure external payment processors, and we do not retain your payment card information on our systems.
  • Technological Data: Our digital platform automatically gathers technical data, including your Internet Protocol (IP) address, web browser type, operating system, referring web pages, and other behavioral patterns. This data assists in troubleshooting server problems, evaluating website traffic, and managing the overall site functionality.
  • Cookies and Digital Tracking Tools: Our platform employs cookies and similar tracking mechanisms to enrich your online experience, monitor site engagement, and support our promotional activities. For comprehensive details on our cookie practices, kindly refer to our dedicated Cookie Policy, accessible via the link in our cookie notification banner (href="cookies.php").
  • Activity Data: This comprises information pertaining to your interactions on our website, such as the specific pages you visit, the links you select, and other actions you perform. This data is instrumental in refining our site's operational capabilities and customizing our offerings and promotions to align more closely with your requirements.

All data acquisition is conducted ethically and transparently, adhering strictly to all relevant privacy regulations and data protection legislation.

How We Use Your Information

The data gathered by UAE Water Delivery serves the subsequent objectives:

  • Transaction Management and Delivery: Your personal and financial details are utilized to process and finalize your orders, facilitate the provision of goods and services, and maintain accurate records of all transactions.
  • Client Support: We leverage your data to address questions, offer assistance, and resolve any concerns pertaining to our product or service offerings.
  • Promotional Outreach: Subject to your explicit consent, we may employ your information to periodically dispatch emails concerning our newest promotions, product launches, and exclusive deals. You retain the right to unsubscribe from these communications at any point.
  • Platform Enhancement and User Experience Customization: Information concerning your browsing habits and preferences is employed to refine our website, personalize its content, and elevate your comprehensive user experience.
  • Regulatory Adherence and Legal Mandates: Your data may be used as required to conform with applicable statutes, uphold our terms of service, safeguard our legal interests, or respond to official legal inquiries and prevent potential damages.

We commit to processing all personal data in strict observance of prevailing data protection legislation and regulatory standards. Depending on your geographical location, relevant frameworks like GDPR, CCPA, LGPD, PDPA, or PIPL may be invoked to guarantee appropriate levels of protection and transparency.

Data Retention and Security

We only store your personal information for the duration essential to achieve the objectives for which it was gathered, encompassing compliance with any legal, financial, or auditing mandates. The exact retention timelines can differ based on the data type and prevailing regulatory stipulations. Upon the expiration of these periods, your data will be either permanently erased or rendered anonymous through secure methods.

We deploy stringent administrative, technical, and physical security measures to shield your personal data from unauthorized access, unwarranted disclosure, modification, or destruction. These protective protocols encompass, but are not limited to, encrypting sensitive data during transfer, limiting access to personal information solely to authorized staff, and employing sophisticated firewall and surveillance technologies. Notwithstanding these extensive efforts, it is important to acknowledge that no internet-based data transmission or electronic storage system can offer infallible security, and thus, we cannot assure absolute protection.

Cookies, Web Beacons, and Other Tracking Technologies

Our digital platform employs cookies and comparable tracking mechanisms to gather data concerning your online activities, both over time and across various websites subsequent to your visit to our site. Cookies are diminutive data files stored on your computer or mobile device, serving to recall your preferences, assess user patterns, and guarantee seamless website operation. We may additionally utilize web beacons, pixels, or other similar technologies for these stated objectives.

You possess the option to deactivate cookies by adjusting your browser's settings; however, be aware that this action might impact the operational capacity and customized features of specific areas of our website. Detailed information concerning our cookie procedures is available in our dedicated cookie policy section, which can be accessed through the specified URL (href="cookies.php").

Sharing and Disclosure of Information

Your personal information is neither sold, exchanged, nor leased to external parties. However, data may be disclosed under these specific conditions:

  • Third-Party Processors: We might share data with reputable external service providers who aid in website operation, payment processing, order fulfillment, and the execution of marketing campaigns. These partners are legally bound to uphold the privacy and integrity of the data they receive.
  • Statutory and Governmental Obligations: To adhere to relevant laws or legal proceedings, we may be compelled to disclose your information to pertinent authorities when mandated. This covers responding to legitimate requests from governmental bodies, including those involved in national security or law enforcement.
  • Corporate Restructuring: Should a merger, acquisition, or asset sale occur, your personal data might be transferred as an integral component of that transaction. Under such circumstances, the acquiring party will be obligated to abide by the stipulations of this Privacy Policy concerning your personal information.
  • User Approval: When you have granted explicit permission for your information to be shared with designated partners or for particular objectives, we will proceed with data processing as per your consent.

All data sharing activities are executed with robust security protocols in place, guaranteeing protected and compliant management, consistent with prevailing data privacy benchmarks.

Your Rights and Choices

Our commitment to transparency means we strive to grant you extensive authority over your personal data. Subject to your geographical location, you are entitled to the subsequent rights concerning your information:

  • Information Access: You are entitled to request a copy of the personal data we maintain about you.
  • Rectification: Should any of your personal details be incorrect or insufficient, you may ask for their correction or amendment.
  • Erasure: In accordance with prevailing legal provisions, you have the right to request the removal of your personal data. Such requests will be evaluated and acted upon without undue delay, unless the data's retention is required to fulfill contractual commitments or satisfy legal mandates.
  • Data Transferability: Pursuant to relevant regulations, you may ask to obtain your data in a structured, widely accepted, and digitally readable format.
  • Processing Objection: You are entitled to object to or impose restrictions on the processing of your personal data based on reasons specific to your circumstances.

To assert any of these rights or for any questions concerning your personal information, please reach out to our data protection department via email at info@dubaiwaterdelivery.com, or by calling +971 4 287 5798. As legally required, we may need to confirm your identity prior to addressing your request. We endeavor to respond to all inquiries promptly and in full adherence to applicable legal stipulations.

International Data Transfers

For the purpose of delivering our services, your information might be transmitted to and stored on servers situated beyond your country of domicile. All data transfers are executed with careful consideration for adequate protective measures designed to preserve the integrity and security of your personal data. When mandated, we guarantee that such transfers adhere to relevant international data protection legislation and that your rights remain safeguarded.

Changes to This Privacy Policy

UAE Water Delivery retains the prerogative to revise or amend this Privacy Policy whenever deemed necessary. All alterations will become effective immediately upon their publication on our website, marked by the revised effective date of 2025-10-28. We advise you to regularly review this policy to stay abreast of our data protection practices.

Your continued engagement with our services following any amendments to this policy signifies your agreement to those modifications. If you possess any inquiries or apprehensions concerning alterations to our privacy procedures, please reach out to us using the contact details provided beneath.

Contact Information

For any queries, concerns, or requests pertaining to this Privacy Policy or our data handling practices, please do not hesitate to get in touch with us using the following details:

  • Postal Address: 16 11a St, Al Mizhar Second, Al Mizhar, Dubai, UAE | WDC LLC.
  • Electronic Mail: info@dubaiwaterdelivery.com
  • Contact Number: +971 4 287 5798

We endeavor to respond to all communications swiftly and effectively. Your input is greatly appreciated, as it assists us in consistently enhancing our services and privacy protocols.

Acknowledgment and Acceptance

By utilizing the services offered by UAE Water Delivery, you confirm that you have read, comprehended, and assented to the provisions of this Privacy Policy. We regard our pledge to safeguard your personal data with utmost seriousness, constantly endeavoring to fulfill or surpass the standards set forth by relevant data protection legislation. Your confidence is paramount to us, and we are committed to guaranteeing that your personal information is managed both securely and responsibly.

Final Remarks

This Privacy Policy, alongside any supplementary documents like our Cookie Policy and Terms of Use, represents the entire understanding between you and UAE Water Delivery concerning the acquisition, utilization, and dissemination of your personal data. We urge you to examine this policy thoroughly and to reach out to us if you need any elucidation or additional details regarding our operational methods.

We appreciate your decision to utilize UAE Water Delivery. Our dedication lies in protecting your privacy and ensuring that your interaction with our service is both secure and gratifying. We highly value your trust and will persist in our diligent efforts to protect your personal information in accordance with the most rigorous data protection benchmarks.

We use cookies to ensure you get the best experience on our website. For more details, please read our Cookie Policy.